• New Roofing
    Services & Repairs
  • Emergency Roof Repairs
  • Slating
  • Tiling
  • Guttering Repairs
  • Guttering Renewal
  • Gutter Cleaning
  • Skylights
  • Velux Windows
  • Re-pointing
  • Chimney Stack Repairs
  • Chimney Stack Renewals
  • Lead Work
  • Lead Flashings
  • Box Gutters
  • Fascias & Soffits
  • Chimney Stack Renewals
  • Free Estimates

Ace Roofing's Frequently Asked Questions

Listed below you will find the questions that we get asked more than any others! Obviously we can't cover every query, so if you need any further assistance just give us a ring on the freephone number above, or you can e-mail us - aceroofing@hotmail.co.uk. Failing that, visit our contact page for our postal addresses.

Q) My roof is leaking what should I do?
A) Ring our Freephone number and we will advise the best solution depending on how serious the leak is.

Q) How long til you can come and have a look at my roof?
A) When you call us on the Freephone number, we will arrange a suitable time for us to visit your property usually in the next 48 hours.

Q) How much would it cost me to get a quote for my roof?
A) Ace Roofing supplies free estimates and quotations.

Q) I have a leak in my roof but it looks in good condition. Do you do repair work or just renewals?
A) Yes we do a lot of repair work, if that's all that needs doing that's all we'll do.

Q) What does my house/building insurance cover me for?
A) Differs depending on the insurance company but most cover you for storm damage, for example disturbed ridge tiles and broken tiles.

Q) What is the procedure when making an insurance claim?
A) You usually receive 3 quotes from different roofing companies and the insurance company goes with the cheapest.

Q) Can Ace Roofing deal with the insurance company direct?
A) In some cases yes.

Q) I work all day. Do I have to be in when you come to look at my roof?
A) Not necessarily. If we can gain access, such as a side roof or garage roof, then no, you do not need to be home when we come to measure up.

Q) How will I know that the work will be carried out to a quality and reliable standard?
A) Ace Roofing guarantees work to a high quality. Additionally, all new roofs usually require a building notice and are inspected by a local authority approved surveyor.

Q) I think that the work on my roof may need some scaffolding, do we have to get this ourselves?
A) No, we will arrange a scaffold for you.

Q) I live in a terraced house with limited access to my garden. How is it possible to work on the back roof?
A) Sometimes we can use roof ladders which are accessible from the front. In other cases we will arrange a scaffold causing you minimum disturbance.